Shipping Information
To receive your order by Christmas, order by:
- Dec. 7 for APO/FPO and Guam.
- Dec. 11 for Canada.
- Dec. 11 for Mexico
- Dec. 16 for the United States and Puerto Rico.
Please note: The local pickup option will be turned off Dec. 18. Orders will be available for pickup through Dec. 23. To avoid restocking fees, please pick up your order by Dec. 23. Local pickup will be closed Dec. 24 through Jan. 1.
If you order by the above deadlines, your package will leave our distribution center in time to make it to you by Christmas. Please note that we set dates based on typical delivery times reported to us by postal carriers and we can’t be responsible for weather, carrier issues or other delays beyond our control.
Ordering early is always your best bet! We will continue to ship any orders placed after the deadline, but we cannot guarantee they will be shipped in time for Christmas.
Cutoff dates are based on local shipping timeframes and may be subject to change.
Orders shipped to a location within the contiguous U.S.:
- With a retail value of $.01 - $349.99, shipping will be $10.
- With a retail value of $350 or more, shipping will be free.
Orders shipped to Alaska, Hawaii, U.S. territories (Guam and Puerto Rico) and APO/FPO addresses:
- With a retail value of $.01 - $199.99, shipping will be $20.
- With a retail value of $200 or more, shipping will be 10% of the product total.
Lifetime replacement warranty
Scentsy products come with a lifetime replacement warranty for manufacturing defects. If your product is damaged in shipping from Scentsy, has a manufacturing defect, or an electrical issue, it may be returned with no limitation in time, to your Independent Consultant for repair or replacement.
30-day satisfaction guarantee
If you are dissatisfied with your product, you may return it in resalable condition to your Independent Consultant for exchange within 30 days of the delivery date. Scentsy does not offer refunds.
Scentsy Diffusers, Scentsy Go, Scentsy Go Solid and Scentsy Air Purifier — limited lifetime warranty
Scentsy Diffusers, Scentsy Go, Scentsy Go Solid and Scentsy Air Purifier are guaranteed to be free from defects in material and workmanship for the lifetime of the product. Any Scentsy Air Purifier, Scentsy Go or Scentsy Diffuser found to be defective or damaged under normal use and care within six months of purchase will be replaced with the same, or comparable, product at Scentsy’s discretion at no cost to you. After six months, Scentsy will replace any of these products due to manufacturer defects, but will require a processing fee.
| Product | Processing fee |
|---|---|
| Scentsy Air Purifier | $45 |
| Scentsy Air | $24 |
| Deluxe Diffuser | $20 |
| Premium Diffuser | $20 |
| Scentsy Go | $18 |
| Scentsy Go Solid | $15 |
| Wall Fan Diffuser | $12 |
| Tabletop Fan Diffusers | $12 |
| Mini Fan Diffuser | $5 |
Please contact your Independent Consultant for more information.