Smart product setup

Scentsy Home is the free companion app for the Scentsy Fragrance Cartridge Diffuser. You can download it from the Apple App Store or Google Play Store by searching for Scentsy Home.

Yes. The app works on later iOS and Android operating systems.

You can use Scentsy Home on a tablet by downloading the app from the Apple App Store or Google Play Store. You cannot control your Scentsy Fragrance Cartridge Diffuser from a computer.

Yes. Buttons on the Scentsy Fragrance Cartridge Diffuser allow basic control. However, to set up full customization, scheduling and remote access, youll need to use Scentsy Home.

Yes. Creating an account lets you securely connect your Scentsy Fragrance Cartridge Diffuser, save your preferences and access features from anywhere. You can create an account using your email address or by linking to your Apple or Google accounts, which can be selected directly on the apps initial setup screen.

Yes. Youll need to be near your Scentsy Fragrance Cartridge Diffuser and have your phone connected to Wi-Fi with your phones Bluetooth enabled during the initial setup. Follow the setup steps on the screen within the app to set up the device. Once connected to Wi-Fi, you can control your Cartridge Diffuser from anywhere.

Many corporate or workplace Wi-Fi networks have added security measures that prevent smart devices from connecting. If this happens, you can still enjoy your Scentsy Fragrance Cartridge Diffuser by using the manual buttons directly on the Cartridge Diffuser. For the best app experience, try connecting through a secure home or personal Wi-Fi network instead.

The Scentsy Fragrance Cartridge Diffuser requires a 2.4GHz Wi-Fi network to operate.

The app requires at least iOS 11.0 or Android 6.0 (Marshmallow).

No. A Wi-Fi network is needed to control the device with your phone.

With the app, you can:

• Turn your Scentsy Fragrance Cartridge Diffuser device on and off.
• Adjust fragrance intensity levels of low, medium and high.
• Control the light settings by turning them on and off, and change the light color and brightness level.
• Set a timer to turn the Cartridge Diffuser off.
• Set and manage schedules.

Yes. You can connect and manage multiple Scentsy Fragrance Cartridge Diffusers within one account in Scentsy Home.

Yes. You can create custom schedules so your Scentsy Fragrance Cartridge Diffuser turns on and off automatically at times you choose.

Yes. Update schedules or control your Scentsy Fragrance Cartridge Diffuser from anywhere with the app on your mobile device.

Not at this time.

Not at this time.

Yes. You can grant access so multiple people can control the Scentsy Fragrance Cartridge Diffuser. You can set this up in the app by selecting the menu (three dots) and selecting Share Device. Select how you would like to share the device (via email, text message, etc.) and enter the recipients information. When the person you want to share the device with has downloaded the Scentsy Home app and is logged in, they can tap the link in the invite to add the device in their app. Please note: The Cartridge Diffuser can only be paired to one phone. So if another user pairs the Cartridge Diffuser to their phone, it will remove the Diffuser from the original phone. To control the Diffuser on multiple phones, it must be shared exactly as outlined here. There is no limit to the number of phones the Cartridge Diffuser can be shared with.

Yes. You can grant access so multiple people can control the Scentsy Fragrance Cartridge Diffuser. You can set this up in the app by selecting the menu (three dots) and selecting Share Device. Select how you would like to share the device (via email, text message, etc.) and enter the recipients information. When the person you want to share the device with has downloaded the Scentsy Home app and is logged in, they can tap the link in the invite to add the device in their app. Please note: The Cartridge Diffuser can only be paired to one phone. So if another user pairs the Cartridge Diffuser to their phone, it will remove the Diffuser from the original phone. To control the Diffuser on multiple phones, it must be shared exactly as outlined here. There is no limit to the number of phones the Cartridge Diffuser can be shared with.

Yes. A Wi-Fi connection is required for setup and to control your Scentsy Fragrance Cartridge Diffuser from your mobile device.

First, ensure that Bluetooth is enabled on your mobile device. Second, connect your mobile device to a 2.4GHz compatible Wi-Fi network. On the Scentsy Fragrance Cartridge Diffuser, press and hold the power button until it flashes blue. Go to the Home tab within the Scentsy Home app and tap the + button, then tap Add Device. The Cartridge Diffuser will display as a discovered device. Select that device and the Cartridge Diffuser will pair with your app. Once its complete, you can control the Cartridge Diffuser within the app.

You cant control the Scentsy Fragrance Cartridge Diffuser from the app without a Wi-Fi connection. However, you can still use the Cartridge Diffuser manually with its onboard buttons. Once Wi-Fi is restored and the Cartridge Diffuser is connected, you will be able to resume control in the app.

Yes. You can use voice commands to control the Scentsy Fragrance Cartridge Diffuser once you have the Scentsy skill enabled with those third-party devices. To set it up within the Scentsy Home app, select the device you would like to pair and select the menu (three dots) on the top right and then select Third-party Control. Follow the setup instructions and link to your Amazon Alexa or Google Home account.

Once connected with your third-party app, you can use voice commands to control your Scentsy Fragrance Cartridge Diffuser.

If youre using Amazon Alexa: Using the name you have set up for your Cartridge Diffuser, you can turn the Cartridge Diffuser on and off; adjust the fragrance level to low, medium or high; turn the light and on off; and adjust the light color and brightness.

If youre using Google Assistant: Using the name you have set up for your Cartridge Diffuser, you can turn the Cartridge Diffuser on and off; and adjust the fragrance level to low, medium or high.

You can use various voice commands to control your Cartridge Diffuser. Some of the most common are: Alexa, turn my Diffuser on. Alexa, turn my Diffuser off. Alexa, set the Diffuser fragrance level to high. Alexa, change the Diffuser light color to purple. Alexa, decrease the Diffuser light brightness.

Start by putting your Cartridge Diffuser into pairing mode: Press and hold the power button until it begins flashing. Then open the Scentsy Home app and select Add Device your Cartridge Diffuser should appear in the list. Tap Add and follow the steps to complete pairing. If the Cartridge Diffuser still doesnt appear, let it sit for about 5 minutes to fully reset. Then toggle your phones Bluetooth off and back on, and repeat the pairing steps.

Close and reopen the app. If issues continue, log out of the app and sign back in. If you continue to see issues, delete the app and reinstall from the app store and pair the Cartridge Diffuser again.

If you experience extensive issues with your Cartridge Diffuser, please contact customer support. They can provide further troubleshooting steps.

When there is an update available, you can download the updated version from your app store.

The app only collects limited information to ensure your Cartridge Diffuser works properly and to improve your experience. You can view details in the apps Privacy Policy.