Frequently Asked Questions

  • What is Scentsy Fragrance?
    Scentsy Fragrance is a Scentsy Family brand that offers a variety of home and personal fragrance products.
  • What products does Scentsy Fragrance sell?
    Scentsy Fragrance offers a variety of home and personal fragrance products, including scented wickless candles and decorative ceramic warmers, which together provide a safer alternative to burning wicked candles.
  • What are wickless candles?
    A wickless candle is a highly fragrant wax bar that is warmed to release fragrance into the air. Because the wax is gently warmed rather than burned, it can hold more fragrance oil than a traditional candle. And, because there is no flame, there is no smoke, soot, or lead. Scentsy wickless candles are a safer alternative to traditional candles.
  • How is the wax warmed?
    Scentsy’s beautiful warmers house a low-watt light bulb that slowly melts the Scentsy candle bar, filling your home with one of more than 80 distinctive and long-lasting scents. The combination of a Scentsy warmer with a Scentsy Bar is known as a Scentsy System.
  • Where are Scentsy products made?
    Scentsy’s wickless candles and home-fragrance products are made in Scentsy’s state-of-the-art manufacturing facilities in Meridian, Idaho. Our ceramic warmers are designed by Scentsy and made to our exact specifications by our manufacturing partner in China.
  • Can I buy Scentsy in a retail location?
    No. Scentsy is a direct selling company with a sales force — known as Independent Scentsy Consultants — that sells our products through home parties, open houses, fairs and trade shows, and fundraisers. Scentsy products are perfect for sharing in a fun and friendly party environment!
  • Does Scentsy have a catalog of products?
    Yes. Each year, Scentsy releases two new catalogs — one in March for the Spring/Summer season and one in September for the Fall/Winter season. Visit your Scentsy Consultant to receive your own catalog, view it online, or download a PDF version from our website by visiting the Our Products link at the top of this page.
  • How can I buy Scentsy products?
    To place an order or host a party, contact your local Independent Scentsy Consultant. If you don’t yet have a Consultant, click the Buy Scentsy link at the top of this page and follow the directions to find a Consultant near you. Our favorite way to buy Scentsy is by hosting a party! When you host a party, you have a chance to experience and share over 80 unique fragrances and dozens of warmers, all while you have a great time with your friends and family! Hosting is easy, and the best part is you can earn free and half-price products while you’re having fun! Contact your Consultant to learn more about how to enjoy this wonderful experience.
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